FAQ
Orders & Shipping
What are the delivery times?
Orders are prepared within 24 to 48 business hours. Delivery times then vary depending on your country and the shipping carrier selected.
Do you ship internationally?
Yes, we ship internationally.
How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number.
Can I modify or cancel my order?
If your order has not yet been shipped, please contact us as soon as possible through our contact page.
Is shipping free?
Yes, free shipping is available until June 30th !
Products & Technology
What is the difference between the Merino, Coolmax, and Trail collections?
Merino: ideal for cold weather thanks to its natural temperature regulation.
Coolmax: designed to quickly wick away moisture and keep your feet dry.
Trail: reinforced for long distances and technical terrain.
Are your socks suitable for long distances?
Yes. Our socks are specifically designed for hiking, trail running, and long-distance activities, with targeted support zones and reinforced cushioning.
Do the socks help prevent blisters?
Our technical materials and anti-friction zones help reduce the risk of blisters during activity.
Can the socks be used for regular running?
Yes, they are suitable for trail running, road running, and hiking alike.
Which sock height should I choose?
Short: discreet and lightweight.
Ankle: the perfect balance between support and lightness.
Mid-calf: maximum protection for trail running and hiking.
Do the socks keep your feet warm?
The Merino models are designed to retain warmth while remaining breathable.
Are the Coolmax models breathable?
Yes, Coolmax technology promotes rapid moisture wicking and fast drying.
Size & Care
How do I choose my size?
Refer to our size guide available on each product page.
If you are between two sizes, which one should you choose?
If you are between two sizes, we generally recommend choosing the larger size for optimal comfort.
How should I wash the socks?
Machine wash at 30°C recommended. Avoid tumble drying to preserve the technical fibers.
Do the socks shrink after washing?
No, when following the care instructions, the socks retain their shape and performance.
Returns & Refunds
Can I return a product?
Yes, you have a return period after receiving your order.
How do I make a return?
Contact our customer service via the contact page, including your order number.
When will I be refunded?
Refunds are issued after the returned product has been received and inspected.
Payment & Security
What payment methods do you accept?
We accept credit and debit cards, Apple Pay, PayPal, and Klarna.
Is payment secure?
Yes, all transactions are secure and protected.
Contact & Support
How can I contact customer support?
You can contact us directly through our contact page.
How long does it take to receive a response?
We usually respond within 24 business hours.
Trail & Hiking Tips
Which model should I choose for long-distance trail running?
The Trail and mid-calf Coolmax models are best suited for long, technical runs.
Which model should I choose for winter?
The Merino models provide the best thermal insulation for cold conditions.
Which model should I choose for summer?
Coolmax models are ideal in warm weather thanks to their breathability and quick-drying properties.